Due to the nature of digital products and instant access delivery, all sales are generally final. If you experience a technical issue accessing, downloading, or opening your purchase, please contact us at support@bynovalabs.com within 7 days of purchase. We will make reasonable efforts to resolve the issue by restoring access, replacing the file, or providing technical assistance. If the issue cannot be resolved, we may offer a refund where appropriate and in accordance with applicable law. This policy does not apply to requests based solely on change of mind after successful delivery and access of the digital product.